Departments
Everywhere a customer touches your company. And everywhere they don't see.
We don't specialise in a department. We specialise in finding the one that is holding the others back. But when we get there, this is what we have built before.
Marketing
Output depends on whoever has time this week.
Content production pipelines, campaign operations, lead qualification and routing.
Sales
Every quote is built from scratch — by someone who should be selling.
Proposals and quotes drawn from past work, estimation support, follow-up, handover to delivery.
Onboarding
The same questions, asked again, in a different order, by a different person.
Kickoff and data collection, requirements capture, account and project setup.
Delivery & Operations
Status lives in people's heads. The answer to most questions is in a folder from 2019.
Project knowledge you can ask questions of, respecting who may see what. Status tracking and reporting, effort estimation, test and QA support.
Customer Service
Simple questions and urgent ones arrive in the same queue.
Triage and escalation, self-service answers, an AI receptionist on the phone.
Data & Decisions
Routine questions wait for the one person who can write the query.
Ask your data in plain language, automated reporting, data pipeline operations.
HR
Onboarding a new hire takes a dozen people, and nobody owns the checklist.
Staff onboarding and offboarding, knowledge transfer, internal answers on policies and procedures.
Finance & Admin
Invoices and reports are assembled by hand at the end of every month.
Invoicing workflows, document processing, management reporting.